2017 ePatient Summit - Speaker Bios
Corporate Director, Culture Transformation
The Ritz-Carlton Leadership Center
Mr. Joseph Quitoni is an international speaker, advises organizations on culture transformation and is experienced in driving and improving employee engagement. He has over a decade of service with The Ritz-Carlton and has earned his graduate degree in Industrial/Organizational Psychology.
During his career, Joseph served as Director of Human Resources at two Ritz-Carlton hotels where he played an integral role in driving employee engagement and was able to see dramatic increases in overall engagement year after year. He also received the Human Resources Award of Excellence from The Ritz-Carlton Hotel Company two times for his outstanding work performance.
Joseph is passionate about motivating others and understanding what drives human behavior in the workplace. When he is not traveling around the world, he enjoys living on the beach in sunny Southern California—where he takes advantage of the outdoor activities in the summer and escapes to the mountains to ski in the winter.
Senior Research Director
The Advisory Board Company
Douglas Ivan Thompson is an international expert in measuring and achieving value from healthcare information technology. In his 30 year career he has assisted hundreds of hospitals in identifying, measuring and achieving benefits from their EMR systems and other IT investments, has helped numerous small and large IT vendors define and measure the value of their products, and has built several consulting businesses based on the use of IT tools. He has conducted and presented extensive research on IT value realization and measurement, healthcare consumerism and product value analysis. He has published scores of papers in peer reviewed, industry and syndicated publications, and is a frequent speaker to business and professional audiences. He holds a BA in business from Brigham Young University, and an MBA from Columbia University.
General Manager - Health Systems
Pat Saxman graduated with a Bachelor’s of Science from the United States Military Academy and served six years as an officer in an Apache Attack Battalion, U.S. Army. He also completed an executive MBA program at the University of San Francisco. Pat has spent his non-military career in Healthcare working in commercial leadership roles for General Electric Healthcare, Ginger.io, and his current role as a General Manager of health system sales at Zocdoc. Zocdoc is a healthcare marketplace focused on providing a better healthcare experience for patients. Pat also serves on the Board of Directors for Mental Health America (MHA).
Executive Director of Corporate Health Programs
Stanford Health Care
John Jackson is the Executive Director, Corporate Health Programs for Stanford Health Care where he leads all direct to employer relationships. In his four years at Stanford, John has led the development and launch of Stanford's direct to employer initiatives including on-site clinics at major employers and Stanford's version of an ACO, the Stanford Health Care Alliance. The Stanford Health Care Alliance now covers nine unique employer plans. He is also responsible for the Stanford Medicine Corporate Partners Program which includes ten Silicon Valley companies who have made donations to support the building of the New Stanford Hospital.
John has over twenty years of experience in the health care and benefits market where he has held senior positions with software and service providers. He was the President and CEO of CallConnect Communications, a benefits process outsourcing company, and its subsidiary 1800Doctors.com. He also served as the COO of NDC Health's ER billing services and as the Vice President of Managed Care for QuadraMed Corporation.
John has a Bachelors in Bioengineering from the University of California, San Diego and a Masters of Aquaculture from Auburn University.
Jimmy Chen, MD
Stanford-Yahoo Wellness Center
Dr. Jimmy Chen is a clinical assistant professor at Stanford University School of Medicine and the lead physician at Stanford-Yahoo! Wellness Center in Sunnyvale, CA. He completed his medical training at Baylor College of Medicine in Houston, TX, and a family medicine residency at UCSF. His clinical interests include preventive health, medical education, and ways to improve health through innovative technology.
Howard M. Willson, MD, MBA
Head of Clinical Strategy
Dr. Willson is Castlight’s Head of Clinical Strategy and the company’s senior clinician. His role includes a focus on developing many areas the company’s product and also working with current and prospective customers. Prior to joining Castlight, Dr. Willson was the Department Chief of Emergency Medicine at Swedish Medical Center in Seattle, the largest, most comprehensive health care facility in the Pacific Northwest. He received a BA from Dartmouth, an MD from the University of Illinois College of Medicine, and an MBA from Wharton.
Lance N. Downing, MD
Medical Informatics Director
Stanford Health Care
Lance Downing is a practicing internist and board certified in clinical informatics. He serves as a medical informatics director for Stanford Health Care, working to improve patient care by increasing transparency and access to health records and enabling provider access to patient generated data. He also works with the Center for Clinical Effectiveness Research to reduce the costs of care through artificial intelligence and other technology solutions.
Susan Cumming, MD
Marin General Hospital
UCSF School of Medicine
Mandy Johnson is a Project Manager in the UCSF School of Medicine, guiding agile project teams to deliver value-driven IT solutions to researchers, clinicians, and patients. Her internal clients include Hereditary Cancer Clinic, Center for BRCA Research, and Canopy Health. Mandy earned a Master of Public Policy degree from UC Berkeley 10 years ago, marking a career shift from management consulting to public service. Prior to joining UCSF, she worked as the manager of the enterprise PMO at the California Public Utilities Commission, a Project Manager with SciQuest, and a Change Management Consultant with Accenture. She lives in San Francisco with her husband and two children.
Healthcare Market Leader
Kimberly Arnold is the Healthcare Market leader, guiding Salesforce industry strategy and solutions for Healthcare. Kimberly brings 25+ years of business transformation experience with the last 12 years focused in healthcare. As the senior director of Operations and Innovation at Blue Shield of California, Kimberly launched a custom quote to card solution on the Salesforce platform which integrated activities across 22 departments and reduced cycle times by 50 percent. Kimberly started her career at Pricewaterhouse Coopers where she led the Organization Strategy and Design practice for the West Region. She has a BS in Industrial Engineering from Northwestern University and MBA from the Chicago Booth School of Business.
Aaron D. Kessinger
National Wellness Leader
Aaron Kessinger is a National Wellness Leader for Humana. He has been with the organization for 21 years in different roles, but for last 8 years specifically aligned to the organizations focus on leading with health and wellness. Aaron was one of the 6 original executives who lead the start-up of HumanaVitality which was a joint venture between Humana and Discovery Health in South Africa. That program has since been re-branded as Go365 and currently has 5.1 million members enrolled in the US. Aaron has worked directly with some of the largest employers in the US to develop their health and wellbeing strategy including but not limited to Toyota, UAW Retiree Benefits Trust and Northwestern Mutual. Prior to Humana, Aaron was the Regional Vice President of Product, Marketing and Training for WellPoint, and Vice President of CDH Account Management within UnitedHealth Group’s Consumer Solutions segment. He has extensive experience with new product launches and ongoing development, support and innovation. Aaron resides in San Francisco.
Director of Strategic Innovation
Sanjay Shah supports Dignity Health’s innovation efforts, which seek to create, test, and invest in novel services, programs, partnerships, and/or technologies – from within and outside of healthcare – that have the potential to reduce the cost of care, improve quality, and/or increase access to healthcare. Working in concert with Dignity Health employees and physicians, Shah works to anticipate emerging trends and technologies with the goal of incubating, studying, and scaling efforts to improve the delivery and access of care. Prior to Dignity Health, Sanjay served as a senior program officer for the California HealthCare Foundation (CHCF) with the foundation's Innovations for the Underserved program and Health Innovation Fund. Shah received a bachelor's degree in business administration and marketing and a master's degree in business administration with a dual focus in finance and marketing from Wayne State University.
Chief Transformation Officer
Royal Tuthill is a co-founder and Chief Transformation Officer at Docent Health. He leads the Strategy function at Docent Health, which is responsible for the collaborating with health system partners to develop Experience Blueprints - a consumer-centric vision and operating roadmap to adapt to evolving consumer and business need in healthcare.
Prior to Docent Health Royal worked in a range of health care settings primarily as a management consultant, an intra-preneur developing new businesses and products, and outside of healthcare where he consulted brands across industries on how to develop brand driven growth strategies.
Founder and Chief Experience Officer
Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000 with Will Powley, and together they’ve created an award-winning agency that partners with clients to improve health, help people achieve financial wellbeing, help them learn, and connect.
Amy plays an essential role in Mad*Pow’s visualization of a changed healthcare system in the United States. Her work with organizations like Dartmouth Hitchcock, Brigham and Women’s Hospital, CVS, and Fidelity has helped them improve the customer experience, leverage design to drive change, and facilitate human-centric innovation. As the chief instigator behind Mad*Pow’s Healthcare Experience Design Conference, HxRefactored, and the managing director of the Center for Health Experience Design Amy has successfully connected and networked disparate parts of a challenging and siloed system.
As a speaker, Ms. Cueva shares her vision worldwide at influential events such as Design Management Institute, Innovation Learning Network, UXPA, IA Summit, Partners Center for Connected Health Symposium, Stanford MedicineX, Mobile World Congress, Health 2.0, and HIMSS.
With her partners Will Powley and Bradley Honeyman, Amy’s grown Mad*Pow’s presence, client base, and revenue, leading to Mad*Pow’s 2009 recognition as one of Inc. 500’s fastest growing privately held companies. Mass High Tech, which named her one of its 2009 Women to Watch, has recognized Amy’s passion, energy, and commitment, and she’s been acknowledged as one of Boston’s “40 Under 40” by the Boston Business Journal for 2014 and also made MedTech Boston’s “40 under 40” list in that same year.. She supports the vision and mission of An Orphan’s Dream, a nonprofit organization offering an oasis for AIDS-orphaned children in Gachoka, Kenya. Amy also serves as an advisory board member for Behavioral Health Innovators, a group dedicated to improving mental health and addiction recovery experiences.
Senior Director of Design for Health
Grant Wedner is the Senior Director of Design for Health at IDEO, passionate about guiding healthcare companies and teams to deliver on their mission in bold ways. Grant sets portfolio strategy, bridges senior level conversations, and creates innovative partnerships with strong, mutual alignment. Recent projects have included designing for the aging and longevity economy, helping an internationally recognized medical center deliver on its mission of kindness, and exploring the future of organ donation.Prior to IDEO, Grant held leadership roles at established health companies in corporate development and has been a founding member in a number of technology and healthcare start-ups.Grant holds a bachelor’s degree in History from the University of California, San Diego, an MPH from Columbia University, and an MBA from the University of Southern California Marshall School of Business.
Farzad Azimpour, MD
Director of Health
Farzad Azimpour, MD serves as Director of Health at IDEO, practicing medicine through The U.S. Department of Veterans Affairs and instructing at Stanford University School of Medicine.
He completed his clinical training in medicine and cardiology at The Cleveland Clinic and The University of Minnesota's Lillehei Heart Institute. He served as Chief Cardiology Fellow and was awarded an NIH post-doctoral research grant for advanced cardiovascular technologies, then served as the St. Jude Medical and Dean's Innovation Fellow at Stanford University's Biodesign Program, where he continues to advise U.S. and Japan-based fellows.
Farzad holds a bachelor’s degree in biological sciences with Phi Beta Kappa distinction from The University of Texas at Austin, and an MD from The University of Texas Medical Branch.
Founder and Creator
Dr. Gokul Krishnan is a learning scientist (Ph.D. Vanderbilt University), mechanical engineer (M.S. University of California, Riverside), and STEM Research Associate at WestEd. He is the founder of Project M@CH (Makerspace at Children's Hospital) and the creator of the "Maker Therapy" approach. Dr. Krishnan designed and constructed the world's first mobile Makerspaces in a children’s hospital, which help to address the needs of chronically ill patients, at Monroe Carell Jr. Children's Hospital at Vanderbilt in Nashville, Tennessee. Dr. Krishnan is currently partnering with hospitals nationwide, in bringing the Maker Therapy approach to their patients.
Arul Thangavel, MD
VP - Clinical Strategy, WiserCare, Inc.
Resident Physician, Internal Medicine, UCSF School of Medicine
Arul Thangavel, MD, is currently employed by the University of California at San Francisco and WiserCare, LLC, a company that develops health care decision support solutions for hospitals, integrated delivery systems, accountable care organizations and health plans. Dr. Thangavel’s education and training includes an undergraduate degree from Brown University, a medical degree and internal medicine residency at the University of California at San Francisco and a fellowship in global health with the U.S. State Department, Office of Foreign Assistance (Policy Analysis). He has extensive clinical research experience, published four peer reviewed articles, one book and three book chapters. Dr. Thangavel has given numerous presentations across the U.S. and abroad and has received several honors and awards. In his free time, Dr. Thangavel enjoys writing, playing the piano and guitar, reading fiction and running.
CEO and Co-Founder
Amer Haider is the CEO and Co-Founder of Doctella.com, a company that has pioneered the use of smart checklists for patients and families so they know what to do, when to do it and why. Prior to Doctella, Amer managed M&A at Cavium (NASDAQ: CAVM). Amer has been involved in starting, investing, growing and acquiring companies that have raised over $100 million in venture capital, have been acquired for over $200M and have had a successful public offering creating combined equity value of over $2 billion. Amer has created and managed products in the areas of digital health, security, networking, mobility, SAAS, embedded software and semiconductor processors generating over $1 billion in sales. He holds 9 issued patents in the areas of security and digital processors. He serves on the board of Ponseti International Association for Clubfeet and manages the Grant for Study of Skeletal Dysplasia for Dwarfism.
Fahd Khan, MD, MSE, FAANS
Dr. Fahd R. Khan is an engineer-neurosurgeon at California NeuroInstitute, Inc. He is a graduate of Columbia University (BS in Biomedical Engineering) in New York, NY and University of Pennsylvania (MSE in Biomedical Engineering) in Philadelphia, PA. He completed medical school in his home state of Ohio and residency at Case Western Reserve University located in Cleveland, Ohio in 2011 at University Hospitals of Cleveland and Metrohealth Medical Center. Following additional training with a fellowship in Stereotactic and Functional Neurosurgery at Stanford University in Palo Alto, CA in 2012, he served as a faculty member of the Stanford University Department of Neurosurgery for 3.5 years as Clinical Instructor and then Clincial Assistant Professor of Neurosurgery from 2012-2015. He has an interest in medical innovation and technology. He completed a fellowship in biomedical innovation in the Department of Biomedical Engineering at Case Western Reserve University. His clinical interests include all aspects of neurosurgery including cervical and lumbar spine, complex spine surgery, brain tumors, aneurysms, epilepsy surgery, radiosurgery as well as Deep Brain Stimulation for Parkinson's Disease and Essential Tremor, Spinal Cord Stimulation and surgical management of pain including intrathecal pumps. Dr. Khan has been invited to give talks internationally, nationally, and regionally. He enjoys interacting and educating the medical community as well as patients. Dr. Khan is Board Certified by the American Board of Neurologial Surgery. He is a fellow of the American Association of Neurological Surgeons and a member of multiple professional societies.
CEO, Cancer101 Inc.
Executive Director, Society for Participatory Medicine
Founder, Health Collaboratory
Sarah Krüg is CEO of CANCER101, a patient advocacy organization whose mission is to help patients and caregivers navigate the cancer journey and partner with their healthcare team to make informed decisions. Sarah is also the founder of Health Collaboratory, a global innovations hub that amplifies the voice of the patient and caregiver and creates impact through patient engagement strategies, medical education strategies for clinicians, and platforms that pave the path for co-design and collaboration in healthcare such as the Patient Shark Tank® and Patient Doctor Tango™. She is the also the Executive Director and Past President of the Society for Participatory Medicine, a patient: clinician member driven organization whose mission is to enable collaborative partnerships between patients and healthcare professionals. Sarah serves on the board of the National Organization of Rare Diseases and is Research Chair of the Cancer Education Network.
She previously held the position of Global Education Director in the Medical Education Group at Pfizer, as well as patient advocacy relations. She also established the Global Investigator Initiated Research Program at Pfizer. Prior to joining Pfizer, Sarah spearheaded the development of the Pediatric Disease Management clinical pathways and conducted clinical research at Memorial Sloan- Kettering Cancer Center.
Co-founder and CEO
Roni Zeiger is the former Chief Health Strategist at Google and is the co-founder and CEO of Smart Patients, an online community platform where patients and families affected by a variety of illnesses can learn from each other's knowledge and experiences. Roni earned his M.D. at Stanford University, completed his internal medicine residency at the University of California, San Francisco, and received a master's degree in biomedical informatics from Stanford. Roni works part time as a Community Staff Physician for urgent care patients at Santa Clara Valley Medical Center. His full time work – and his obsession – is understanding how we can improve health care by better connecting patients with each other.
WestEd’s STEM program
Uma Abrami is a Program Associate in the Science, Technology, Engineering, and Mathematics (STEM) Program at WestEd. Ms. Abrami has been with WestEd for 7 years, and has more than 15 years experience in clerical, administrative, and managerial positions. She has worked in this capacity for the FDA, State Farm Insurance, SUNY/Binghamton, and Syracuse University. Also an experienced educator, Ms. Abrami has been a faculty member at San Jose City College, Lycoming College, Yavapai College, and SUNY/Binghamton (program head) in the field of music, and has been teaching and leading workshops for 15 years.
WestEd’s STEM program
May Chan is a program assistant at WestEd’s STEM program. She is also a teaching artist (M.F.A. Massachusetts Collage of Art) who wrote curriculum and led 3-D design, photography and mixed media workshops for youth at Camp Imagineerz, Palo Alto Art Center, Stevenson Elementary School and STEP/AHEAD Youth Center.